I got this email this afternoon:
Thank you Ms. Hunt for your e-mail and bringing this concern to our attention.
In order that we may properly identify the operator in question and proceed with further actions, we require the direction of travel. Please contact the undersigned or forward this information which will allow us to initiate an investigation.
Rest assured that safety bulletins from managerial staff are issued regularly reminding operators of proper procedures when sharing the road.
Once again, we appreciate your valuable feedback and hope to soon hear from you.
Customer Relations Officer
Transit Services, City of Ottawa